U window air conditioners recalled

Summary

Product

U Window Air Conditioners

Issue

Consumer products – Microbial hazard

What to do

Immediately contact Midea for a free repair or a full or prorated refund, which will be based on the purchase date or date of manufacture.

Affected products

This recall involves U Window Air Conditioners made by Midea and sold in brand names including Midea, Danby, Frigidaire, Insignia and Perfect Aire. The air conditioners are designed to fit in windows. They were sold in three sizes of cooling power: 8,000, 10,000 and 12,000 BTU. The air conditioners are white and measure about 22 inches (56 cm) wide and 13.5 inches (34.2 cm) tall and 19 inches (48.2 cm) deep. The brand name is printed on the units. The model number can be found on a label on the front right side of the unit when facing the air conditioner. They were sold with remote controls and can be controlled by a mobile app.

Filter items

Showing 1 to 10 of 16 entries

Show 102550100 entries

The following products are affected:BrandModel Number

Issue

Pooled water in the air conditioners can fail to drain quickly enough, which can lead to mold growth. Mold exposure poses risks of respiratory issues or other infections to some consumers.

As of June 3, 2025, the company has received 5 reports of mold in the air conditioners in Canada, with no reports of symptoms. In the United States, the company has received 152 reports of mold in the air conditioners, including 17 reports of consumers experiencing symptoms such as respiratory infections, allergic reactions, coughing, sneezing and/or sore throats from mold exposure.

What you should do

Consumers should immediately contact Midea for a free repair or a full or prorated refund, which will be based on the purchase date or date of manufacture.

Consumers who want a refund will be requested to send the unit back to Midea using a free shipping label or submit a photograph showing that they cut the unplugged power cord of the unit to receive a refund.

Consumers who want a repair should contact Midea to arrange for a technician to install a new drain plug or send consumers a repair kit that includes a new drain plug and bubble level, depending on the model. Consumers who continue using the air conditioners while awaiting a repair should visit www.MideaUrecall.expertinquiry.com for instructions on how to inspect their unit prior to continuing use.

For more information, consumers can contact Midea toll-free by telephone at 888-345-0256, from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at midea4028@midea.com or visit the company website at www.MideaUrecall.expertinquiry.com or www.midea.com/ca and click on “RECALL INFORMATION” for more information.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and GD Midea Air-Conditioning Equipment Co., Ltd.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.