Gatineau – More than 5.6 million Canadians have a My Service Canada Account (MSCA), and more than 2 million sign-in monthly to get information on Employment Insurance, Canada Pension Plan, Old Age Security, Social Insurance Number and more. As part of the ongoing effort to improve the client experience with the Government of Canada, Minister of Citizens’ Services Terry Beech announced two significant upgrades to MSCA. First, MSCA registration has been simplified to allow users to create an account more easily.
Users are now guided through the registration process once they have gathered all necessary information. Additionally, a new, modern and user-friendly MSCA dashboard now provides users with a more complete view of the benefits and services available to them on a single page, featuring a clearer layout and improved navigation. Now, accessing the most requested tasks in MSCA is quicker and more efficient, with support readily available when needed.
The new MSCA dashboard follows the release of a pre-released version on December 27, 2023. Since then, more than 500,000 unique users have visited, and more than 1,000 users provided feedback to inform further improvements. These enhancements reflect our government’s unwavering commitment towards continually improving government services, keeping citizens at the centre of these improvements and with a focus on simplicity, efficiency, and accessibility to ensure that Canadians can easily access the services they need no matter where or when they need them.